Software as a service (SaaS) provider specializing in messaging and collaboration solutions
New York, New York – (The Hosting News) – March 4, 2009 – Software as a service (SaaS) provider specializing in messaging and collaboration solutions, Intermedia, has raised its uptime guarantee from 99.99 percent to 99.999 percent on its hosted Exchange solutions.
Jonathan McCormick, Chief Operating Officer for Intermedia noted, This new SLA reflects our ongoing goal to provide small- and medium-sized businesses with a hosted solution that offers enterprise-grade performance and reliability at a reasonable cost. We are very proud to have achieved this high level of operational expertise and remain committed to improving our operations and focusing on business process improvements on an ongoing basis. Our goal is to provide our customers with the highest quality hosted messaging service on the market today, and to provide the infrastructure they need to work efficiently and stay focused on growing their businesses.”
The new service level agreement (SLA) is among the most reliable solutions on the market today, and Intermedia is the only provider to offer this SLA on a shared Exchange platform.
Tom Halter, Director of Information technology for JC Whitney, direct marketer of auto parts and accessories remarked, Our sales transactions are predominantly Internet-based, making email uptime a mission critical component of our ability to operate efficiently and ultimately grow our business. We have entrusted our e-mail and communications needs to Intermedia for the past year, and are especially pleased to upgrade our performance to the highest industry standard available today.”
Founded in 1995, Intermedia is the leading provider of business email including Microsoft Exchange to the small and medium business market. Intermedia specializes in providing enterprise-grade solutions through its world class infrastructure and service to small and medium businesses at a price they can afford.
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